AEO
AEO
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How to Apply

A clear guided journey: who can apply, application steps, indicative timelines, and practical tips to avoid delays.

Apply / Login Check eligibility & readiness
WHO CAN APPLY

Eligibility in plain language

AEO is for entities involved in the international supply chain that undertake Customs-related activity in India, subject to the prescribed eligibility and compliance criteria.

Traders
Importers and exporters may apply for AEO-T1/T2/T3, subject to eligibility. Other supply-chain participants may apply under AEO-LO, where applicable.
Logistics Operators (LO)
Logistics service providers, custodians/terminal operators, Customs brokers and warehouse operators.
Compliance readiness
Ability to demonstrate compliance and maintain auditable records.
Documented processes
SOPs exist (or can be created) and are followed consistently.
APPLICATION STEPS

Visual stepper

A simple end-to-end workflow that aligns with portal stages: prepare → submit → review → validate → decision.

  1. Step 1
    Prepare
    Use checklists + templates; organise evidence.
  2. Step 2
    Submit
    Complete guided form and upload documents.
  3. Step 3
    Desk review
    Completeness checks; clarifications if needed.
  4. Step 4
    Validation
    On-site/remote verification (risk-based).
  5. Step 5
    Decision
    Certification/
    communication; obligations begin.
Documents & templates What validation involves
TIMELINES

Indicative timelines & stages

Indicative only. Actual time depends on completeness, clarifications, and validation scheduling.

Stage
AEO T1
Certificate within 30 days after complete information/documents
Stage
AEO T3
30 days for eligible continuous T2 cases, subject to significant changes
Stage
AEO T2
Scrutiny/intimation within 30 days, team assignment within 15 days, visit within 90 days, report within 60 days of visit completion, decision within 30 days of recommendation
Stage
AEO LO
Scrutiny/intimation within 30 days, team assignment within 15 days, visit within 90 days, report within 60 days of visit completion, decision within 30 days of recommendation
Fastest improvement lever
Submit a complete evidence pack and respond quickly to clarifications.
Stage tracker meanings
Under review
Desk scrutiny and completeness checks.
Clarification requested
Action needed from applicant.
Validation scheduled
Visit plan shared with you.
AVOID DELAYS

Common reasons for delays & how to avoid them

Incomplete or inconsistent documents
Use the checklist. Ensure names/addresses/IDs match across documents.
SOPs without evidence
Attach logs, approvals, records, and examples that show SOPs are followed.
Slow response to clarifications
Assign an internal owner and respond within the recommended window.
Validation scheduling friction
Offer multiple slots; keep key staff and records ready.
Ready to proceed?
Fastest path for first-time users
Eligibility & readiness self-check Documents & templates Apply / Login
Replace guidance text with approved portal wording before publishing.
Apply Eligibility & Readiness

Eligibility & Readiness

Plain-language criteria plus a downloadable checklist and a readiness self-check that recommends a tier (indicative).

Start readiness self-check
ELIGIBILITY

Eligibility criteria (plain language)

Keep this skimmable and action-oriented. Replace placeholders with official criteria and references.

Compliance track record
You can demonstrate compliance and maintain auditable records.
Documented processes
SOPs exist and are used consistently across operations.
Security & access controls
Physical/IT access controls and incident response (as applicable).
Defined responsibility
Named owners for compliance, security, and record management.
READINESS SELF-CHECK

Interactive questionnaire → recommended tier

Answer a few questions. Recommendation is indicative; final outcome depends on official criteria and validation.

Readiness questionnaire
This self-check is indicative only and does not determine eligibility or certification. Final decision is as per applicable circulars and validation.
1) What best describes you?
2) SOP maturity & evidence availability
3) Security & access controls (as applicable)
4) Governance cadence
Apply Documents & Templates

Documents & Templates

Checklists by applicant type plus ready-to-use templates (policies, SOP outlines, security checklist).

DOCUMENT CHECKLIST

Checklist by applicant type

Tabs keep the page concise. Each tab can map to a versioned official checklist.

Registration & compliance
Authorisations, filings, compliance records (as applicable).
Core SOPs
Procurement, packing, dispatch, exceptions, records.
Security & access
Physical + IT access controls; incident handling.
Evidence logs
Training, records proving SOP execution, internal checks.
TEMPLATES

Policies, SOP outlines, security checklist

Present templates as a library with tags and one-click downloads. Connect to CMS later.

SOP outline (general)
A consistent structure for writing SOPs.
SOP All
Security checklist
Physical and IT security controls (as applicable).
Security LO-friendly
Incident reporting template
Standard format for logging corrective actions.
Log All
Internal review / audit log
Periodic control review and governance cadence.
Governance Advanced
Apply Fees / Charges

Fees / Charges

Make the policy explicit and unambiguous — even if the answer is “no fee”.

Policy statement (placeholder)

There is no application fee for filing AEO application on the official portal. Applicants should use only official portal/helpdesk channels and should not pay any third party claiming guaranteed certification.

Apply Validation & Certification

Validation & Certification Process

What validation involves, what to expect during visits/verification, and post-certification obligations.

VALIDATION

What validation involves

Explain this plainly to reduce uncertainty. Keep “risk-based, as applicable” where needed.

Evidence verification
Confirm SOPs exist and are implemented with records/logs.
Controls review
Security/access controls and incident response (as applicable).
Interviews & walk-through
Talk to owners; observe workflow and control points.
Findings & corrective actions
Gaps may be recorded and closure evidence requested.
VISITS / VERIFICATION

What to expect during visits

  1. 1) Before
    Scheduling
    Slots agreed; agenda and scope shared.
  2. 2) Opening
    Context
    Confirm scope, participants, and approach.
  3. 3) Walk-through
    Verification
    Process review, interviews, evidence checks.
  4. 4) Closing
    Next steps
    Findings summary and action timelines.
Consider adding a “Sample visit agenda” download to reduce uncertainty.
POST-CERTIFICATION

Obligations, renewal, suspension/cancellation basics

Maintain controls & records
Keep SOP implementation and evidence/logs up to date.
Report significant changes
Ownership, premises, key processes, security changes, Notify significant changes affecting AEO status, including legal entity, business name/address, nature of business, accounting/computer systems, senior Customs-responsible personnel, and addition/deletion of supply-chain locations/branches, preferably as soon as known and within 14 days.
Renewal / re-validation
Follow renewal timelines; keep documentation current.
Suspension / cancellation basics
Explain at high level; link to official due process details.
Apply Apply / Login

Apply or manage your application

Clear routes for new applicants and existing applicants, quick entry to track status, and help for first-time users.

New applicant
Start with eligibility & readiness, then prepare documents and submit.
  1. Check eligibility & readiness self-check
  2. Download templates and build evidence pack
  3. Create account and submit application
Start readiness self-check Start application
Help resources for first-time users
Make help discoverable before login.
How to Apply Documents & templates Validation process Contact helpdesk
AEO India — Apply (Guided Journey)